FAQ

Getting Started

Tutor Quality

Payments and Trials

Cancellation Policy and Refund

User Account

Technical Support and Troubleshooting

Tutor & Career Opportunities at ARCH Online Tutors

Contact Us

Other Questions


 

Getting Started

How can ARCH Online Tutors help you?

ARCH Online Tutors is a premier online tutoring service that covers a range of subjects including pre-Tests, 11+, 13+ Common Entrance, 16+, GCSE, iGCSE, A-Levels, IB, SSAT, SAT, ACT as well UK University Aptitude Tests (LNAT, UKCAT, BMAT, CLT).

Online tutoring is the ideal solution for today’s students trying to balance their busy schedules with the need for personalized learning right at their fingertips. More than just an online tutor directory, ARCH Online Tutors stands out as a premier online tutoring company due to its rigorous screening process and high quality client service. ARCH Online Tutors delivers committed tutors instantaneously to students around the world to achieve learning goals.

Students from US, UK, China, Taiwan, Hong Kong, Malaysia, Japan, Singapore, Dubai and Australia have benefited from our online tutoring platform – whether it is achieving a higher grade in IB English or preparing for the Common Entrance exams.

For more information, please click here.

 

What are the benefits of ARCH online tutoring compared to face-to-face tutoring?

ARCH Online Tutors offers you much needed flexibility to balance your busy schedule with the need for superior one-on-one academic help by connecting tutors right to your home. All you need is a computer with video capability and an Internet connection to start. With features such as live audio and video streaming, chat, and numerous editing and writing tools, you’ll soon be immersed in this interactive learning experience.

Furthermore, an extensive study by the U.S. Department of Education on the effectiveness of online learning showed that students who combined online and face-to-face elements to their education learned better than those who only learned face-to-face.1 For more information on online learning and education trends, please check out our blog.

 

How does ARCH Online Tutors work?

After you sign up for a free account, you can begin requesting a tutor by filling out details including your desired subject(s) and available dates/times for lessons.

  • Note: Please include all available time slots for more tutor options. Since our tutors are mostly based in the United Kingdom, lessons usually occur after 8:00 GMT (15:00 or 16:00 HKT depending on the time of year). Please note that for US test prep (including SSAT, SAT, and ACT), tutors are primarily based in the United States and Asia.

Our Client Manager will source a tutor for you (usually within 48-72 hours) and email you the tutor’s profile and hourly rate for your review. Should you have any questions regarding the tutor in the meantime, our Client Manager will be more than happy to answer any questions.

  • Note: Subject to experience and availability, our tutor rates range from HKD 600–1200 per hour. For clients interested in UK aptitude tests for university applications (e.g. LNAT, UKCAT, BMAT etc.), please contact our Client Manager at tutors@arch-education.com for more details on University Consultation package pricing.

Once you confirmed the tutor selection, we will email you a PayPal link for online payment to secure the lesson date/time with the tutor. 

  • Note: All lesson fees must be settled at least 48 hours before the scheduled lesson to avoid ARCH's cancellation charge.

 

Who can use ARCH Online Tutors?

There is no age restriction for using ARCH Online Tutors. For those aged 9 and below, however, we have found that online tutoring is more effective for motivated students who have a thirst to learn their subject or are preparing for specific entrance examinations.

 

How many students can be present for a single lesson?

Currently, ARCH Online Tutors offers only one-on-one tutoring. ARCH Online Tutors is unique in that it specializes in individual tutoring to tailor students’ specific learning needs and pace for the best results.

 


 

Tutor Quality

Who are ARCH Online Tutors?

We take tutoring seriously with one of the most rigorous screening processes in the tutoring industry and an acceptance rate of less than 10%. Vetted by Keystone Tutors, a top UK tutoring firm, we meet all our tutors in multiple rounds of interviews to ensure the highest quality. Beyond academic and character evaluations, we assess our prospective tutors’ abilities in lesson planning and effectiveness in delivery.

With our selection process, we have hand-picked over one hundred top tutors. Our team is comprised of seasoned teachers, professional tutors and recent graduates from top institutions including Oxford, Cambridge and the Ivy League.

Our dedication to tutor quality does not stop there. Once on board, tutors have access to our tutor training program on topics ranging from general pedagogy to subject-specific training. This key element is delivered by our experienced full-time teaching professionals and/or preeminent teachers and leaders from the top UK independent schools, whose expertise has been formed over decades of experience in the classroom.

 

Does ARCH Online Tutors screen tutor backgrounds? 

Absolutely. For tutors based in the UK, they undergo the Enhanced Disclosure and Barring (DBS) check, which is a criminal records check processed by the government agency, the UK Home Office to ensure they have no convictions that would make them unsuitable to work with children. Tutors based elsewhere are subject to a background check by First Advantage , one of the largest screening providers in the world. Beyond this, our tutors are required to give us two references which we then verify independently of the tutor.

 

Do ARCH Online Tutors follow a set lesson plan?

No. Our tutors create entirely bespoke lessons that are specific to your academic needs. Of course, they are extremely well-versed in the particular exam board and, the more information you can include in the tutor request when signing up, the better.

 


 

Payments and Trials

How much do ARCH Online Tutors lessons cost?

Subject to experience and availability, our tutor rates range from HKD 600-1,200 per hour. For clients interested in UK aptitude tests for university applications (e.g. LNAT, UKCAT, BMAT etc.), please contact our Client Manager at tutors@arch-education.com for more details on University Consultation package pricing.

 

Does ARCH Online Tutors offer a free trial?

Of course! Like us on Facebook in order to find out when we will give away free lessons and other discounts and freebies on our Facebook page.

 

How are lessons charged?

To secure lesson dates and times with a tutor, you can pay in advance for lessons occurring in the upcoming 60 days. All lesson fees must be settled at least 48 hours before the scheduled lesson to avoid ARCH Online Tutor’s cancellation charge.

To process your payments in a secure manner, ARCH Online Tutors uses PayPal; we accept all major credit cards and you do not need to set up a PayPal account.

 

Is my credit card information stored?

For security purposes, ARCH Online Tutors will never store your credit card information.

 


Cancellation Policy and Refund 

What is ARCH Online Tutors' cancellation policy?

Once lessons have been booked, they must be cancelled with at least 48 hours advance notice prior to the start of the lesson to receive a refund. To cancel a lesson, it is your responsibility to send the request through your account under "Live and Upcoming Classes".

If a lesson is cancelled with more than 48 hours advance notice, a full refund will be offered.

If a lesson in cancelled with less than 48 hours advance notice, the lesson will be charged and no refund will be offered. Missed lesson(s) by you are non-refundable and non-transferable.

For extenuating circumstances, the cancellation policy will be at the discretion of the tutor and ARCH Online Tutors on a case-by-case basis. In these instances, please email the tutor and tutors@arch-education.com for further consideration.

 

If I prepaid for a lesson but cancel in accordance to ARCH Online Tutors’ cancellation policy, how will I receive my refund?

Should you cancel a lesson in accordance to our cancellation policy, or the tutor cancels a lesson, ARCH Online Tutors will fully refund the cancelled lesson to you within 30 days. Normally, you should receive the refund within 5-7 working days but certain banks may take up to 30 days for refund processing.

 

What happens if my tutor cancels the lesson?

In the event of tutor absence, the tutor or ARCH Online Tutors will notify you of lesson rescheduling. Other than rescheduling a lesson due to illness or emergency, the tutor or ARCH Online Tutors will provide 48 hours advance notice of lesson rescheduling. If the paid lesson cannot be rescheduled, the cancelled lesson by the tutor will be fully refunded.

 


 

User Account

What information do I need to provide to sign up?

All you have to do is register with your contact information and your tutor request to sign up.

 

I no longer need my ARCH Online Tutors account. How can I deactivate it?

We will be sad to see you go but if you want to delete it, simply email tutors@arch-education.com with your request.

 


 

Technical Support and Troubleshooting

Which web browsers do ARCH Online Tutors support?

ARCH Online Tutors uses a number of web browsers including Internet Explorer, Chrome, Safari, Firefox and Opera. 

Note: Chrome users must upgrade the browser to version 28.0.1500.72 or above for a better whiteboard experience.

 

Do I need to download or install software to use ARCH Online Tutors?

No, all you need to do is log in to your account to access links for your upcoming lessons. We would suggest you to log in to your account a few days before your first lesson to check your system requirements (links are available in your account when you sign in) and ensure that your computer has Adobe Flash Player, which you can download from here

 

Do I need a webcamera and/or headset for lessons?

Although not absolutely required, we strongly suggest the use of webcamera and headset to make online tutoring as effective as possible. Please check your computer for an in-built webcamera before buying one!

 

Can I use a mobile or tablet device for ARCH Online Tutors lessons?

Yes. Please note that the functionality on the iPad and Android tablet is currently more limited than using the computer-based version. To download, you can find the instructions in your account when you sign in.

 

If I encounter a technical problem and cannot connect with my tutor through the whiteboard, what should I do?

Please email your tutor AND tutors@arch-education.com as soon as possible to notify us of this problem. When signing into your account, you can find the contact information for 24/7 support.

 

If I cannot see and/or hear my tutor during the lesson, what should I do?

Occasionally, technology may be slightly unpredictable due to poor broadband connection. If you lose connection, you should attempt to revive the connection by logging into the account and restarting the lesson. If the broadband speed is too slow, shutting off other programs that are using the Internet may also help. When signing into your account, you can find the contact information for 24/7 support.

 


 

Tutors and Career Opportunities at ARCH Online Tutors

How do I become an ARCH Online Tutor?

Please email your CV and cover letter to tutors@arch-education.com for consideration. Besides the essential background checks (Enhanced DBS, verifying qualifications and collecting references) the selection process is as follows:

  1. Tutors submit an application and are judged on their experience, how long they can commit for (we only take tutors who can commit for over two years), and their academic record. 
  2. All tutors we take on are interviewed twice: an academic interview and a character interview with a mock lesson.

For more information, click here.

 

What other career opportunities are available at ARCH Online Tutors?

As a fast-growing company, ARCH Online Tutors is always looking for bright individuals with passion for education to join our team. Please email your CV and cover letter to tutors@arch-education.com.

 


 

Contact Us

Where is ARCH Online Tutors headquartered?

ARCH Online Tutors’ Client Managers are based in Hong Kong. We also partner with a company  in the United Kingdom that recruits top tutors. 

 

How can I contact ARCH Online Tutors regarding questions or feedback?

We are delighted to help and always welcome feedback. Please contact us should you have any questions or comments. 

Email: tutors@arch-education.com

Phone: +(852) 3568-1454

We are open Monday through Friday from 10:30 AM to 7:30 PM HKT and Saturday from 10:30 AM to 6:30 PM HKT.

 


 

Other Questions

To what extent can students and parents contact tutors directly outside of lesson hours?

You are free to contact your tutor via email at any time for the purposes of scheduling lessons, notifying him/her of cancellations, and, if applicable, sending over assignments. When corresponding with your tutor, please be reminded to cc tutors@arch-education.com.

 


 
[1] U.S. Department of Education, Office of Planning, Evaluation, and Policy Development, Evaluation of Evidence-Based Practices in Online Learning: A Meta-Analysis and Review of Online Learning Studies, p.39, Washington, D.C., 2010. http://www2.ed.gov/rschstat/eval/tech/evidence-based-practices/finalrepo....